Terms of Service | Mobile Recharge User Agreement

1. Agreement Overview

By accessing or using Recargadoble's platform (operated by Recargadoble LLC, hereinafter 'Recargadoble', 'we', 'us', or 'our'), you acknowledge that you have read, understood, and agree to comply with these Terms of Service. If you do not agree with any provision, please discontinue use of our services immediately.

2. Service Description

Recargadoble provides digital mobile airtime recharge services, data packages, and international calling solutions. Our platform facilitates instant delivery of telecommunications products to recipients worldwide through partnerships with authorized carriers and distributors.

3. User Eligibility

You must be at least 18 years of age or have reached the age of majority in your jurisdiction to create an account. By registering, you confirm that all information provided is accurate, current, and complete. Users under 18 may only use our services with parental or guardian supervision and consent.

4. Account Responsibilities and Authentication

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. By creating and using your account, you expressly authorize Recargadoble to send you OTP (One-Time Password) verification codes via SMS to your registered phone number and/or via email to your registered email address as part of your account authentication and security process. These messages are essential for service operation and cannot be disabled while you maintain an active account. Notify us immediately of any unauthorized access or security breach. We reserve the right to suspend or terminate accounts that violate these terms or exhibit suspicious activity. To comply with applicable laws and to prevent fraud, we may require you to verify your identity before or after a transaction, including through third-party identity verification providers such as Stripe Identity, or through manual review of your identity documents in certain cases. We may delay, limit, or cancel transactions and suspend accounts until identity verification is satisfactorily completed.

5. Transaction Processing

All recharge transactions are final upon confirmation. You are responsible for providing accurate recipient phone numbers and selecting the correct carrier. Recargadoble is not liable for recharges sent to incorrect numbers or networks. Transaction fees, exchange rates, and pricing are displayed before purchase confirmation.

6. Payment Terms

We accept various payment methods including credit cards, debit cards, and digital wallets. Payment processing is handled by certified third-party providers complying with PCI-DSS standards. All transactions are subject to fraud prevention screening. We reserve the right to refuse or cancel transactions that fail security verification.

7. Taxes and Fees

Recargadoble sells international mobile top-ups, data packages, and calling credit that are delivered as account balance to mobile numbers on carriers located outside the United States (for example, Cubacel in Cuba or Movistar and Digitel in Venezuela). These are not United States prepaid wireless services and do not provide access to United States mobile networks or the United States 911 emergency system. Accordingly, United States telecommunications surcharges such as the E911 fee, the 988 fee, and state prepaid wireless surcharges do not generally apply to these international products. Where sales tax is due based on your billing location, it is calculated and shown separately at checkout before you confirm your purchase, and is collected and remitted to the relevant tax authority. Any service or processing fee charged by Recargadoble is part of our pricing and is not a government tax. The destination mobile carrier may apply its own taxes, fees, or currency conversion that can affect the final balance the recipient receives; the amount sent and the estimated amount received are displayed at checkout. You are responsible for any taxes that may apply to you under the laws of your own jurisdiction that are not collected at checkout. You are responsible for providing accurate and truthful information about your country and, for U.S. residents, state of residence, which we request when you make a purchase to determine any applicable taxes. You are solely liable for any tax assessment, penalty, or interest arising from inaccurate residence information you provide.

8. Refund Policy

Refunds are only available for failed deliveries where the service was not received by the intended recipient due to technical errors on our part. Refund requests must be submitted within 30 days of the transaction. User error, including incorrect recipient information, does not qualify for refunds. Processing time for approved refunds is 5-10 business days.

9. Service Availability

While we strive to maintain uninterrupted service, Recargadoble does not guarantee 24/7 availability. We may temporarily suspend services for maintenance, updates, or circumstances beyond our control. We are not responsible for delays or failures caused by carrier issues, network outages, or force majeure events.

10. Prohibited Uses

Users may not engage in fraudulent activities, automated abuse, bulk commercial resale, money laundering, or any activity that violates applicable laws. Accounts found in violation will be terminated immediately and reported to relevant authorities. We reserve the right to cooperate fully with law enforcement investigations.

11. Intellectual Property

The Recargadoble name, logo, branding, and original content are the exclusive property of Recargadoble LLC. Third-party logos, trademarks, and brand names displayed on our platform (including telecommunications carriers and payment providers) remain the property of their respective owners. Users are granted a limited, non-transferable license to access the platform for personal use only. Unauthorized reproduction, distribution, or commercial use of our proprietary content is strictly prohibited.

12. Limitation of Liability

Recargadoble's total liability for any claims arising from service use shall not exceed the amount paid for the specific transaction in question. We are not liable for indirect, consequential, incidental, or punitive damages. Services are provided 'as is' without warranties of any kind, express or implied.

13. Dispute Resolution

Any disputes arising from these terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be submitted to binding arbitration in accordance with the rules of the jurisdiction where Recargadoble is registered. Users waive the right to participate in class action lawsuits.

14. Modifications

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email or platform notification at least 14 days prior to implementation. Continued use of services after changes take effect constitutes acceptance of the revised terms.

15. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction where Recargadoble maintains its principal place of business, without regard to conflict of law provisions.

16. Contact Information

For questions or concerns regarding these Terms of Service, please contact our support team through the Help Center or via email at legal@recargadoble.com.