Frequently Asked Questions
Find quick answers about payments, carriers and deliveries.
How long does a top-up take to arrive?
Most top-ups are delivered instantly. In rare cases it can take up to a few minutes depending on the carrier.
What payment methods do you accept?
We accept major cards and Link by Stripe. Availability can vary by country.
Can I cancel or refund a top-up?
Top-ups are usually final once sent. If there is an issue, contact support and we’ll review the case.
Do you charge fees?
A small service fee is added and always shown before you pay.
How do I choose the correct carrier?
We auto-detect the carrier from the number. If detection fails, you can pick it manually before selecting a product.
Is my payment information secure?
Yes. Payments are processed by Stripe with industry-standard encryption and security.
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